Business processes depending on humans memorizing and processing symbols will almost always fail
Bureaucracies have IQs: Business processes depending on humans memorizing and processing symbols will almost always fail
During the really cold war, it was impossible to study nuclear reactions. So everyone studied and wrote about astrophysics and stellar models. Science fiction just uses “alien species”. Jonathan Swift used fictional worlds. Perhaps you all can write about “organizational processes of robotic swarms” and use social economic technological scientific patterns to feed models with weights and cases.
Most human organizations are as dumb as a computer game with finite lines of code and limited data. A major university, corporation, government agency, or global network will connect to millions of people and groups, each writing and thinking well at an individual level, but the whole is nonreactive, unaware, never reacts with care and precision. There are methods to resolve that. But it requires much finer indexing, substantial resources and commitment.
The movie about a few women doing the moon calculations is relevant. The organization was (is) too rigid, rule and paper bound. Writing things on paper, reading them, writing more things on paper does work – but it is not efficient, and usually brittle. AIs that have personal memories and can be audited is one way. The AIs now all depend on finite groups using paper methods. Garbage and biases in, garbage and biases out. I was thinking of assigning IQs to the organizations. But that is just more symbols. “Assign more humans to reading what the AIs generate”? It is a losing battle.
Filed as (Business processes depending on humans memorizing and processing symbols will almost always fail)
Richard Collins, The Internet Foundation
@zhinangsuo talks about books. My comment: No, you will not finish them all. Certainly not the Internet and “all computers and memories” that is where “all human knowledge and data” is being stored. But there are sustainable methods to organize and summarize and act.
